TB
Terry-Lee Brown
1 reviews | Active since Nov 2025
02 Nov 2025, 13:09
Claim raised and being ****med
I ordered an iphone 11, when it came it was not charging at all, took numerous videos to show them that it is not charging, claimed the warranty they took it back to fix it got an email telling me that my claim is invalid and that i need to pay R1300 to get it back. They trynna fool me, this is a money making business. I literally have about 10 videos which i filmed to show them that the phone is not charging. Worst experience ever
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Revibe's replyOfficial
03 Nov 2025, 16:38Hello Terry,
After our quality inspection, we confirmed that the device is charging properly, as shown in the video we shared with you by email. Therefore, the claim was deemed invalid. It’s possible that the issue you experienced was related to your charging adaptor rather than the device itself.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
After our quality inspection, we confirmed that the device is charging properly, as shown in the video we shared with you by email. Therefore, the claim was deemed invalid. It’s possible that the issue you experienced was related to your charging adaptor rather than the device itself.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
Revibe's reply03 Nov 2025, 16:38
Official
Hello Terry,
After our quality inspection, we confirmed that the device is charging properly, as shown in the video we shared with you by email. Therefore, the claim was deemed invalid. It’s possible that the issue you experienced was related to your charging adaptor rather than the device itself.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
After our quality inspection, we confirmed that the device is charging properly, as shown in the video we shared with you by email. Therefore, the claim was deemed invalid. It’s possible that the issue you experienced was related to your charging adaptor rather than the device itself.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team