TK
Teboho K
1 reviews | Active since Sept 2025
03 Sept 2025, 19:01
Bought a phone and never Recieved it
<div>Warning to potential customers: Avoid Revibe (R E V I B E) at all costs! I bought an iPhone 12 from them, and within 2 days, it started malfunctioning with an infinite reboot mode. Despite sending it back for refurbishment, they voided my warranty due to a crack on the back (which happened AFTER they failed to fix the issue). I paid R300 to have my phone returned, only to be told 2 weeks later that they'd discarded it due to their 24-hour response policy. I've lost over R6,000 on a phone I never got to use. Their customer service is appalling, and their policies are unfair. Don't waste your money like I did. </div>
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Revibe's replyOfficial
04 Sept 2025, 10:34Dear Teboho,
Your device underwent two different inspections, and in both cases physical damage was found on the back. According to our policy, physical damage is considered misuse and therefore voids the warranty. You can review the full policy here: https://help.za.revibe.me/en-US/what-is-not-covered-by-revibe-warranty-755233 .
As stated in the policy, shipping fees are app**** in these cases. We sent you a payment link, but unfortunately we did not receive a response within the designated time interval.
However, a representative will be in touch with you soon to discuss the available options and see how best we can assist you further.
Warm regards
Your device underwent two different inspections, and in both cases physical damage was found on the back. According to our policy, physical damage is considered misuse and therefore voids the warranty. You can review the full policy here: https://help.za.revibe.me/en-US/what-is-not-covered-by-revibe-warranty-755233 .
As stated in the policy, shipping fees are app**** in these cases. We sent you a payment link, but unfortunately we did not receive a response within the designated time interval.
However, a representative will be in touch with you soon to discuss the available options and see how best we can assist you further.
Warm regards
Revibe's reply04 Sept 2025, 10:34
Official
Dear Teboho,
Your device underwent two different inspections, and in both cases physical damage was found on the back. According to our policy, physical damage is considered misuse and therefore voids the warranty. You can review the full policy here: https://help.za.revibe.me/en-US/what-is-not-covered-by-revibe-warranty-755233 .
As stated in the policy, shipping fees are app**** in these cases. We sent you a payment link, but unfortunately we did not receive a response within the designated time interval.
However, a representative will be in touch with you soon to discuss the available options and see how best we can assist you further.
Warm regards
Your device underwent two different inspections, and in both cases physical damage was found on the back. According to our policy, physical damage is considered misuse and therefore voids the warranty. You can review the full policy here: https://help.za.revibe.me/en-US/what-is-not-covered-by-revibe-warranty-755233 .
As stated in the policy, shipping fees are app**** in these cases. We sent you a payment link, but unfortunately we did not receive a response within the designated time interval.
However, a representative will be in touch with you soon to discuss the available options and see how best we can assist you further.
Warm regards