1 reviews | Active since Jul 2025
**** blue MacBook Air
Bought a laptop from them on 10 Jun the laptop was only delivered on 19 Jun upon opening up the device the same evening I noticed that the device was “****” and was not what I had ordered at all. The following day I woke up in the morning drove to their said offices in Pretoria to my dismay I was meant by residential properties and the address was ****. I called their line multiple times and was told that they do not have an office is SA and are UAE based. I had to file a complaint via their website to which I did. Their return policy doesn’t align with SA laws where we have the right to exchange an item within 7 days full refund mind you. They want to subtract shipping fees and handling fees to which I still question how did @PayJustNow approve them to even be on their website. Submitted the claim and when DHL had to get the package I had to print waybills and this took over a week cause I was working and unable to meet these people at the said times. Nevertheless 3 weeks later finally the device reaches then where I am still the one who calls and emails everyday. No response at all. And today I received an email telling me that I am not getting a refund and should I not respond in 3 days they going to discard my device. This is absolutely obscene behaviour from a supplier of **** good
We're truly sorry to hear about the challenges you've faced. We completely understand how upsetting and disappointing this must have been, especially when all you wanted was a smooth and reliable service. Please know that your concerns are being taken seriously.
We are going to contact you directly to address this matter and clarify the situation in full. Your feedback is important to us, and we are committed to working with you toward a resolution.
We appreciate your patience and look forward to speaking with you shortly.
Sincerely,
We're truly sorry to hear about the challenges you've faced. We completely understand how upsetting and disappointing this must have been, especially when all you wanted was a smooth and reliable service. Please know that your concerns are being taken seriously.
We are going to contact you directly to address this matter and clarify the situation in full. Your feedback is important to us, and we are committed to working with you toward a resolution.
We appreciate your patience and look forward to speaking with you shortly.
Sincerely,
