Blame-shifting and dishonest warranty practices. Avoid Revibe!

Revibe has demonstrated a concerning lack of integrity and accountability in our dealings with them. The company supp**** us with a faulty device and has since subjected my mother to an exhausting and unjust process, placing the blame on us rather than taking responsibility. They have continuously identified new so-called “faults” with the phone—none of which were present while the device was in our possession—all in an apparent attempt to avoid repairing the device or issuing a refund.

Despite assurances that the matter would be escalated and resolved, these promises have not been honoured. We received only one phone call and were told to expect a follow-up within the hour. More than 48 hours have passed without any further communication.

I strongly caution others against doing business with Revibe. If you are considering purchasing a refurbished device, I urge you to spend your hard-earned money elsewhere. Based on our experience, their devices are unreliable and their commitment to the advertised 12-month warranty is, at best, disingenuous.