1 reviews | Active since May 2026
Beg and cry to get refunded from Revibe
I purchased a Dell Latitude 5420 Intel Core i5 11th gen laptop. I received the device however there were some defects. I raised my concerns with the Team and immediately lodged a claim for a refund.
I lodged the claim on the 14/04/2026, the device was collected on the 15/04/2026 and they confirmed to have received the device o the 17/04/2026. I was told that inspection takes 13 days. After multiple follow-ups I was further advised that the claimed will be resolved by 22/05/2026 which it has not been resolved.
I have been assited by 6 different agents so far and each one promises to monitor the progress every step of the way to have it resolved. It has been 33 days now and every follow-up has led to delays, vague replies, and no resolution. I am extremely disappointed and frustrated.
I was first shocked when I saw the parcel was coming from SHARJAH - UNITED ARAB EMIRATES.
Upon receiving the laptop I noticed the keyboard/ key functions are in a different language, placed incorrectly and the charger is International and can not be used locally.
I raised my concerns and I was advised that I can return for a full refund but now it has been a battle.
"Since you are within the 10-day return period (delivered 2026-04-08, current date 2026-04-09), you can return the device for a full refund and choose a different model."
I was first shocked when I saw the parcel was coming from SHARJAH - UNITED ARAB EMIRATES.
Upon receiving the laptop I noticed the keyboard/ key functions are in a different language, placed incorrectly and the charger is International and can not be used locally.
I raised my concerns and I was advised that I can return for a full refund but now it has been a battle.
"Since you are within the 10-day return period (delivered 2026-04-08, current date 2026-04-09), you can return the device for a full refund and choose a different model."
We sincerely apologize for the delay and frustration caused throughout your claim process. We completely understand how disappointing it must be to wait this long after following the correct return procedure and repeatedly following up for updates.
Please rest assured that we are aware of the delay regarding your claim, and our team is actively following up on the case internally. We sincerely apologize for the inconvenience caused, and we want to assure you that we will work on getting this case resolved as soon as possible.
We truly appreciate your patience and understanding during this process.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
We sincerely apologize for the delay and frustration caused throughout your claim process. We completely understand how disappointing it must be to wait this long after following the correct return procedure and repeatedly following up for updates.
Please rest assured that we are aware of the delay regarding your claim, and our team is actively following up on the case internally. We sincerely apologize for the inconvenience caused, and we want to assure you that we will work on getting this case resolved as soon as possible.
We truly appreciate your patience and understanding during this process.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team