Bad service from Revibe, good delivery time though

I bought an iPhone 13 Mini and JBL Earbuds Wave-200 TWS and I am very happy with the delivery time although the phone was delivered late, but it was in just over a week, so I am happy on that front. I bought the earbuds on Friday and they were delivered on Monday, that is very good from them.

However, the earbuds were not working, I tested them over and over again using different phones. Despite me charging them for a long time, the left side earbud was not switching on at all, the right side one switched on and connected and disconnected within 30 seconds and the battery level showed 10% all the times it managed to connect.

I raised a Claim on their website and attached photos of the device, they asked me to upload a video, but sadly every time I tried to upload it, it would not be uploaded because of the size.

I called them and they told me to go back to their website despite me telling them what the issue is. They responded to my claims with the same answer that I must upload the video and kept rejecting my claims.

As it stands, My last claim is not responded to.

I would not recommend anyone to buy this product from them due to the challenges I am experiencing and their arrogance. I am now sitting with earbuds I purchased for R1599 which are useless despite being less than a week old.