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Aviwe M

1 reviews | Active since May 2025

13 Jun 2025, 19:45

Bad service

So I deleted all my reviews because I was told in order to get that R500 discount from the R2200 returning fee I have to delete my reviews or give 5 stars, I did exactly that but when I was about to pay the money I noticed that they did not add the repair fee which was R101.38 and then I emailed them needed the clarity.

In conclusion I was told that the phone can no longer be repaired due to the time delayed. All in all I was going to pay the R1700 for a phone that can never be repaired. Why are these people like this they don't stop ****ming even after I have lost my R7000 for a phone that I only used for a week and the phone kept on showing it doesn't recognize the bettery after taking the phone they told me I gave to pay the return and repair fee because the phone is burnt due to the adapter I use which even now I fail to understand how that possible when the phone is showing that it doesn't recognize the bettery.

I'm so drained but I will never stop making people aware of what kind of business is revibe though I know they won't do right by me but I will keep making others aware.

If one wants proof, here is my number will show ***

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Replies (1)
Revibe
Revibe's reply19 Jun 2025, 08:46
Official
Dear Aviwe,

Thank you for sharing your feedback. We truly regret that you feel this way, and we’d like to provide further clarification on your case.
Since March, we have been actively trying to resolve this issue with you. After a detailed quality check, your device was initially scheduled for disposal due to the condition and the lack of approval for repair at the time. However, once you agreed to proceed with the offer we extended — including the R500 discount — we immediately resumed communication and put the disposal process on hold as an exception, in an effort to send the device back to you as a gesture of goodwill.

It’s important to note that the R101.38 repair fee was not part of the final approved process at the time the device entered the disposal stage. Once you confirmed you wanted the device returned, we did everything we could to accommodate your request and prevent further inconvenience.

We understand your frustration and genuinely regret that this experience didn’t meet your expectations. However, we want to emphasize that we have made significant efforts to reach a fair resolution despite the circumstances.

Should you wish to reopen communication to explore any remaining options, our team remains available and willing to assist.
Best regards,