After Sale Service is Horrible

I’m starting to question whether the positive reviews about this company are genuine.

I purchased a phone on 19 February 2026, and it was delivered on 26 February 2026, which initially seemed like great service. However, the device—advertised as being in “excellent condition”—turned out to be defective and only worked properly for one day.

By 28 February, the screen began malfunctioning. I then struggled to raise a warranty claim, and only managed to do so on 2 March. The device was collected on 3 March, and since then it has been in transit with no clear updates or resolution.

Each time I contact customer service, I receive the same generic response that the item is “in transit,” which is information I can already see myself. There has been no effort to provide meaningful updates or reassurance. It has now been almost a full month, and I am left without a phone that I paid R11,000 for and never had the chance to properly use.

This experience has been extremely disappointing, and it feels as though the company is only interested in taking customers’ money without providing adequate after-sales support. I would like a clear update on the status of my return and a timeline for either a replacement or refund.