1 reviews | Active since Jul 2020
Absolutely terrible experience with Revive
Absolutely terrible experience with Revive. I bought a watch for a loved one’s birthday and it didn’t even work from day one. I returned it for repair or exchange, and even said I was willing to upgrade to the bigger 45mm Apple Watch and pay the difference. They kept me waiting for three weeks, only to turn around and dump a refund on me without my consent.
At no point did I ask for a refund. I wanted a working watch. They simply ignored my requests, played games to avoid the exchange, and wasted my time. Only after digging did I realise why: they didn’t even have the watch in stock anymore, but instead of being upfront and professional, they chose to mislead me and brush me off.
Now I’m left with nothing but wasted time, frustration, and a ruined gift for my loved one. Completely unprofessional and unacceptable. I will never recommend Revive to anyone.
We’re very sorry to hear about your experience and understand how frustrating this must have been for you.
The device is currently in stock, and you can go ahead and place an order for it at any time. We apologize that the full refund came as a surprise to you — it was issued as the fastest route to ensure you could still get the desired item without further delays.
A representative will be in touch with you soon to offer a suitable compensation for the inconvenience caused and to support you with a smooth resolution.
Warm regards
We’re very sorry to hear about your experience and understand how frustrating this must have been for you.
The device is currently in stock, and you can go ahead and place an order for it at any time. We apologize that the full refund came as a surprise to you — it was issued as the fastest route to ensure you could still get the desired item without further delays.
A representative will be in touch with you soon to offer a suitable compensation for the inconvenience caused and to support you with a smooth resolution.
Warm regards
We have also added R300 cashback to your account as compensation, please make sure to modify the review to reflect the resolution of the case.
Warm regards
Revibe | Customer Experience Team
We have also added R300 cashback to your account as compensation, please make sure to modify the review to reflect the resolution of the case.
Warm regards
Revibe | Customer Experience Team