Unhappy customer

I'm still awaiting feedback for the email I sent on the 3 September 2024. The health rest mattress is as hard as rock it is causing me body pains unfortunately I can not accept the very mattress that I am complaining about, my complaint was about the discomfort of the mattress and how it is affecting my health. The "health rest" mattress there is nothing health about. I am really disappointed with restonic, 2018 on the black Friday I bought a restonic bed for R3500 at OK Mthatha, that bed is is more comfortable more than the 1 I paid R5699 for, again in 2021 I bought a bed for R3500 at OK Adderly, all two beds I purchased prior to the Health rest are nothing compared to the one in question. Now I am being ignored, I went to the shop to do a comparison between the current mattress and the one I'm suppose to exchange with and honestly even the one instore it is hard as the one I complained about, I made enquirie regarding an upgrade I am not getting any response since 03/09/2024.