Unbalanced mattress

Dear Restonic,

I hope this letter finds you well. I am writing to formally raise a complaint regarding a recent purchase of one of your mattresses and I purchased the mattress from Sleep Master.

Approximately four weeks ago, I noticed a significant issue with the mattress – it is no longer balanced, which has severely affected my sleep quality and comfort. The uneven surface has led to discomfort and disrupted sleep, causing backaches and restlessness.

I immediately sought to address this issue by attempting to contact your customer service team through my mother's WhatsApp, as I do not personally use the platform. Unfortunately, despite sending a complaint message, I have not received any response or acknowledgment of my concerns. I believe this issue has been ongoing for far too long without any resolution.

I want to stress that I have always had confidence in the quality of Restonic products, which is why I selected your brand for my mattress purchase. However, the current state of the mattress has been a significant disappointment, and the lack of response from your customer service team has further compounded my frustration.

I kindly request that you take immediate action to address this matter and arrange for a thorough inspection of the mattress to determine the cause of the balance issue. I would appreciate it if you could arrange for a replacement or repair as deemed necessary by your experts.

I believe in the commitment of Restonic Mattress Manufacturing to customer satisfaction and quality, and I trust that you will handle this matter promptly and professionally. Please confirm the receipt of this complaint and provide me with a timeline for resolution.

I look forward to your prompt attention to this matter and a swift resolution to ensure that I can once again enjoy the comfort and quality that Restonic is known for.

Thank you for your understanding and cooperation.

Sincerely, G.I Sambo