The worst quality and service

I bought a Bali bed and have been experiencing all the problems all restonic beds have, stitching is coming out, sagging and the bed makes a noise. I checked the site and saw that's a norm for the beds. I contacted the rep and was told I must pay a fee of R1200 for a replacement. I asked that it be escalated to senior person and almost a month later I'm waiting on Coen Myburgh to contact me. Now my problem is, why do I have to pay a fee if it's a factory fault. The fact that all beds have the same problem, it should have been recalled. So u basically buy a new mattress and have to send old mattress back. So I'm paying twice for 1 product. I have not read 1 good review of the bed yet they continue to sell it. By the way, a Bali bed goes for R7000/R8000 with warranty.