Terrible customer service at Restonic

Bought a bed 16 Jun'18. Got it 27 Jun'18. All good but the bed was faulty. Reported it 2 Jul'18. Promised to be replaced within 2 weeks. Just have to wait for delivery. After numeral calls, still no luck.

Having the complaint logged at restonic does not seem to work. Seem like Ursula Marcus whom we have spoken to does not want to help.

So today, they wanted to delivered the wrong size bed. How can they not know the original order?