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RK
Rishi K

1 reviews | Active since May 2018

09 May 2018, 15:14

Terrible aftersales Service and no one answers

We purchased a Restonic Ambassador Dream To Airzone mattress and base set in November 2012 from Lewis Stores in Howick, Kwazulu Natal, and we are noticing the mattress is starting to sink on the left hand side. Sent an email to ********** two days ago and never recieve a response as yet. Called Restonic and they said we must speak to Lewis so we called Lewis and they said must speak to Restonic. We now live in Durban. I know this has a 7 year warranty but is this how we are treated when we are trying to get our mattress sorted out. No one wants to respond. Hopefully we get a response from this.

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Replies (4)
RK
Rishi K's update16 May 2018, 09:26
Reviewer Update
Not a single response from Restonic and Lewis. Will never buy this product again.
Restonic
Restonic's reply11 Jun 2018, 16:32
Official

Good Day Rishi,

Thank you for taking the time to contact us.

We apologise for the delay communication.

We understand that your complaint is being dealt with and that the agent is waiting on a response from your side as to the way forward with your complaint.

Hope to hear from you soon.

Kind Regards

The Restonic Team

RK
Rishi K's update10 Jul 2018, 12:24
Reviewer Update
I am still waiting for delivery of my bed. Try calling your representative and he doesn't even return calls. I was told 2 - 3 weeks for the bed to be manufactured and am still waiting. In the mean time the current bed is getting worse. Why is restonic taking away sleep instead of people having a good sleep. emailed Helen Corlett, Marian Gilbert and Jennifer Chetty, also Dane Roux and nothing. Not concerned to give feedback. Can someone try atleast to assist here
Restonic
Restonic's reply11 Jul 2018, 10:52
Official

Good Day Rishi,

I really do apologise for the inconvenience caused.

I have contacted our Durban branch and they have assured me that your product will be delivered on Monday 16-07-2018.

If delivery does not happen on Monday then you are more than welcome to give us a call.

Kind Regards,

The Restonic Team