Short of Base

I bought a bed set in 2022 at sleepmaster Phola Park , it started making sounds in 2024, i reported it and paid warrantly fee January 2025 for a bed set. 21 February 2025 the bed was delivered but only the mattress without base and the bad sounds are still there. I reported the matter immediately after delivery,upto today 17 April 2025 they haven't recieve the base. I have been send left and right,no 1 is willing to take account for it.