VT
Vuyolwethu T

1 reviews | Active since Dec 2022

23 Feb 2026, 20:57

Sagging Mattress

I am beyond angry and deeply disappointed with both Sleepmasters and Restonic regarding this purchase. I ordered a Restonic bed set (Order #: ***). Delivery was not the issue. The problem is the shocking quality of the actual bed set. How is it even possible that a brand-new mattress is already sagging it’s not even a month old? Certain areas feel like I’m sleeping on concrete, while other parts have dipped. On top of that, the noise it makes every time I move is absolutely unacceptable. This is not what anyone expects when spending their hard-earned money on what is supposed to be a quality product. I did not pay for a defective, uncomfortable, noisy mattress. I paid for a proper bed set and what I received feels substandard and poorly made. It is honestly disgraceful that a product in this condition is being sold to customers. I need someone to contact me urgently to resolve this matter. If this is not addressed immediately, I will have no choice but to escalate this further and share my experience publicly.

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Replies (1)
Restonic
Restonic's reply18 Mar 2026, 08:24
Official
Hi Vuyolwethu, 
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. You will be contacted shortly so that your complaint can be investigated. Have a great day. Kind Regards,Team Restonic