Sagging beds and totally unacceptable service by Restonic

What a very bad experience I have ever had!!!! I will NEVER support the Restonic Brand ever again!!! This is now the 3rd time we are complaining about sagging beds. Firstly we bought 3/4 beds at the Bedshop in Mahikeng in 2017 and they were sagging. We had to sell the beds at a loss, because the Bedshop did not want to exchange the beds for something else. In 2020 We then went to House & Home in Potchefstroom and bought a King size bed, and to our surprise, it was sagging again. The mattress was exchanged for another in 2021. We logged another complaint at H&H in Potchefstroom in 2023 about the same problem. Received a call from Restonic and requesting photos of the sagging mattress and also told us that due to the fact that the warranty (1 year) has lapsed, we had to pay a penalty fee. The bed is a little over two years old! I told the lady, Zuleka, that we will not pay the penalty and don't think it is fair to penalize us due to an inferior product. Was basically given a middle finger. It is daylight *******!!!!

I will be ashamed, as a company to even advertise my name/brand, when reading all the complaints and unwillingness to assist a customer properly. Just close your doors and get it over with!!! SHAME ON YOU!