Restonicsa support not good at all.

So I was contacted, but restonic no longer makes my model bed. It was discontinued, i was told i can swap it out for any bed in the range from restonic and i must go choose one from the range and check it out and it will be swapped. After choosing a bed im told i must spend R4000 more on the upgrade after i was told it would be swapped. but now the story has changed and i have to pay. "Thank you. I am going to help you get your bed exchanged for you .. because your bed is discontinued please choose any restonic as a replacement from dial a bed" now i choose a bed and they want R4000 for the "upgrade" ..

I didnt know my bed had a fault because my lady who does the bed never told me there was a problem, however it snapped and a piece of steel jutting out the side jabbed my leg when i was getting out of bed 2 weeks ago. what if it cut me and hit an artery and i had to go to hospital? will the warranty cover my medical expenses had that happened?

I will need to get some legal advice before i proceed

im first told tyhe bed will be exchanged and then im told to pay because you guys cant cover the original warranty because the mattress is discontinued.. not right.

Dont buy Restonic beds, when there are issues getting a replacement just is not worth the headache.

I was told in writing by a RESTONIC REPRESENTATIVE

"Thank you. I am going to help you get your bed exchanged for you .. because your bed is discontinued please choose any restonic as a replacement from dial a bed"

There was no info regarding fees and prices and payments for another bed. there was no info that was told me before that either regarding to have to pay. I had telephonic calls and it was only towards the middle of the phone conversation that fees and prices came up. Prior to that i was told go select a bed and we will replace it.

now you guys give me a story about that and the fees. using loopholes to get out of good customer service and make your guys look bad. because of a failure to mention the costs and make statements like oh its discontinued go get another one you got a warranty and then after i select a bed i need to pay .. only after getting my hopes up that im covered by a warranty. and it was factory fault as well that had the problem.. It wasnnt like i was jumping on the bed and i have no kids. I have bed protectors .. apart from the side damage which you guys dont want to cover the bed is in a very good condition still.

The way you guys have chosen to handle my issue is totally wrong. And to tell me it will be replaced and get me eager for a whole night i could barely sleep to get disappointed the next day when fees are brought up.. not cool.

i think its time i take my matter up with the consumer council of south africa

i have now reported my issue to the conumer council of south africa and i have written an email to KAP regarding this issue.

consumer council^^

I finally got a chance to update .. So Restonic creditted my bed and i was able to get another.. IF someone had just toild me i could have used my RCS card at dial a bed we could have had this problem resolved a lot better and sooner .. but its been resolved now.