Restonic.... Non existent customer service

Bought an I-dream I-Firm Queen matress through the matress company. Matress was delivered in 25/07/25. The side I sleep on already sagging. (Adverti*****t recommend rotating once a month, haven't even had it a month).

Reported the problem to The Matress Company, insisting on replacement or refund on the evening of 11 Aug. The matress Company responded the following day indicating it was reported to Restonic.

I have had to visit a Chiropractor due to back and hip pain, caused by the sagging matress. The urgency was communicated properly.

Today I receive an email from Yolanda Mfiki. More than 48 hours after complaint. Almost immediately I receive a WhatsApp alleging they have been trying to get hold of me. Really? Now they want photos while I am at work. No phonecall. No indication of the process to be followed.

I have not slept in a week and experience back and hip pain due to their inferior matress supposedly endorsed by the Chiropractor industry in South African. So I guess I will have to sleep on this matress until they deem my complaint serious enough to warrant a phonecall or urgent response.

I am currently at work. Photos can only be taken tonight so after submitting another 48 hours before a response is received? Then another 48 hours for them to decide what to do and then MAYBE a replacement or refund?

Don't buy restonic. Quality not as advertised. Customer service non existent. Wish I checked here before my purchase.