DM
D M
1 reviews | Active since Jun 2020
25 Mar 2021, 16:48
Restonic beds no go....
Poor client service,I bought a king base and mattress in January 2021 the mattress its faulty I reported it and they only rep**** today saying they are not going to replace it and guess what they had promised to send the assessor to see if its a factory fault,since January till now nobody came and I'm receiving the call that they are not replacing their factory faulty mattress
I'm so disappointed and wouldn't refer anyone to buy restonic beds,I have been using selly bed and I have never experienced problems Next time I'm going back to my wonderful selly beds
Helpful (0)
Replies (7)0
Replies (7)
Restonic's replyOfficial
25 Mar 2021, 18:56Hi Dineo,
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that you complaint can be investigated. Have a great day Kind Regards,Team Restonic
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that you complaint can be investigated. Have a great day Kind Regards,Team Restonic
Restonic's reply25 Mar 2021, 18:56
Official
Hi Dineo,
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that you complaint can be investigated. Have a great day Kind Regards,Team Restonic
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that you complaint can be investigated. Have a great day Kind Regards,Team Restonic
DM
D M's updateReviewer Update
05 Apr 2021, 21:10Hi, restonic promised to send an assessor to come and assess the bed unfortunately that did not happen instead they phoned me and said they are not going to replace the bed since I have abused it ,but they never came to see their bed,I will never again buy their products and I wouldn't advice anyone to buy their products ,they are refusing to take it back since I dont want a broken bed so I lost my money but next time I'm going to buy my perfect selly bed.
DM
D M's update05 Apr 2021, 21:10
Reviewer Update
Hi, restonic promised to send an assessor to come and assess the bed unfortunately that did not happen instead they phoned me and said they are not going to replace the bed since I have abused it ,but they never came to see their bed,I will never again buy their products and I wouldn't advice anyone to buy their products ,they are refusing to take it back since I dont want a broken bed so I lost my money but next time I'm going to buy my perfect selly bed.
DM
D M's updateReviewer Update
20 Jul 2021, 11:50Till today I'm stuck with a RESTONIC faulty mattress,I will never ever in my life buy a restonic products and I wouldn't advice anyone to buy restonic beds.
DM
D M's update20 Jul 2021, 11:50
Reviewer Update
Till today I'm stuck with a RESTONIC faulty mattress,I will never ever in my life buy a restonic products and I wouldn't advice anyone to buy restonic beds.
Restonic's replyOfficial
20 Jul 2021, 12:27Hi Dineo,
Hope you are keeping safe.
Please have a look at your emails.
According to our records, an email has been sent to your email address every time you made contact.
Should you be unable to view your emails, please do not hesitate to contact us.
Have a great day further.
Kind Regards,
Team Restonic
Hope you are keeping safe.
Please have a look at your emails.
According to our records, an email has been sent to your email address every time you made contact.
Should you be unable to view your emails, please do not hesitate to contact us.
Have a great day further.
Kind Regards,
Team Restonic
Restonic's reply20 Jul 2021, 12:27
Official
Hi Dineo,
Hope you are keeping safe.
Please have a look at your emails.
According to our records, an email has been sent to your email address every time you made contact.
Should you be unable to view your emails, please do not hesitate to contact us.
Have a great day further.
Kind Regards,
Team Restonic
Hope you are keeping safe.
Please have a look at your emails.
According to our records, an email has been sent to your email address every time you made contact.
Should you be unable to view your emails, please do not hesitate to contact us.
Have a great day further.
Kind Regards,
Team Restonic
DM
D M's updateReviewer Update
23 Jul 2021, 14:30Hi,finally after speaking to Nicky at Restonic jhb,he sent out accessors and I'm waiting to hear from them,
Next time you need assistance from Restonic speak to Nicky and not Zuleka she is so rude and doesn't want to listen to customers,Just one phone call with Nicky I see a way forward
Next time you need assistance from Restonic speak to Nicky and not Zuleka she is so rude and doesn't want to listen to customers,Just one phone call with Nicky I see a way forward
DM
D M's update23 Jul 2021, 14:30
Reviewer Update
Hi,finally after speaking to Nicky at Restonic jhb,he sent out accessors and I'm waiting to hear from them,
Next time you need assistance from Restonic speak to Nicky and not Zuleka she is so rude and doesn't want to listen to customers,Just one phone call with Nicky I see a way forward
Next time you need assistance from Restonic speak to Nicky and not Zuleka she is so rude and doesn't want to listen to customers,Just one phone call with Nicky I see a way forward
DM
D M's updateReviewer Update
23 Jul 2021, 14:31I'll update you with the outcome soon...
DM
D M's update23 Jul 2021, 14:31
Reviewer Update
I'll update you with the outcome soon...
Restonic's replyOfficial
23 Jul 2021, 14:54Good Day Dineo,
We are happy that you were assisted.
No update needed though as a report will be sent through to us.
Have a fantastic day further.
Kind Regards,
Team Restonic
We are happy that you were assisted.
No update needed though as a report will be sent through to us.
Have a fantastic day further.
Kind Regards,
Team Restonic
Restonic's reply23 Jul 2021, 14:54
Official
Good Day Dineo,
We are happy that you were assisted.
No update needed though as a report will be sent through to us.
Have a fantastic day further.
Kind Regards,
Team Restonic
We are happy that you were assisted.
No update needed though as a report will be sent through to us.
Have a fantastic day further.
Kind Regards,
Team Restonic