Restonic beds

I bought a bed at OK furniture Store in Delmas.I was not happy with the quality of the bed,it is uncomfortable and makes noises when I turn.I went into the store to complain,the sales rep transferred me through to Alex at Restonic.Alex was rude,disrespectful towards me as a customer.He asked me if I did not know the rules as their closing for black Friday,don't I know what month it is,he did not care to help.He then asked that I send him pictures of the bed on his phone,when I did he said why am I sending him pictures on his personal phone?Which made me wonder how is he going to feel what I am feeling on that bed looking at pictures only?I then asked him to rather send someone through who will assess the bed in person,he told me straight that no one is going to come through,I must send him proper quality pictures again.So I am just wondering if this is going to be resolved or I will keep on waisting my airtime and data sending him photos up until when.Is that how customer service work insulting customers telling them rules that was not even given to them asking them but when you buy you are never asked such things.