NB
Nomcebo B
1 reviews | Active since Sept 2023
19 Feb 2026, 19:38
Restonic Bed- Unhappy Customer
My parents bought a bed August/Sep 2025. They were not happy with the mattress and ofcourse they informed Restonic about this. Restonic then asked them to take a picture, and a video of the bed in December 2025 together with the receipt. They called my father and said they would do a follow up in January 2026 but nothing yet. I don't understand why it's taking so long for them to respond. Their customer service is not good at all!
Helpful (0)
Replies (2)0
Replies (2)
Restonic's replyOfficial
20 Feb 2026, 07:27Hi Nomcebo,
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. You will be contacted shortly so that your complaint can be investigated. Have a great day. Kind Regards,Team Restonic
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. You will be contacted shortly so that your complaint can be investigated. Have a great day. Kind Regards,Team Restonic
Restonic's reply20 Feb 2026, 07:27
Official
Hi Nomcebo,
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. You will be contacted shortly so that your complaint can be investigated. Have a great day. Kind Regards,Team Restonic
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. You will be contacted shortly so that your complaint can be investigated. Have a great day. Kind Regards,Team Restonic
NB
Nomcebo B's updateReviewer Update
24 Feb 2026, 18:15Well, I did get a response and was told my matter would be investigated- on Friday morning. Monday, morning I did a follow-up and was told I would be given feedback later that day. No response. I then called again this morning and was told the investigation takes 48hrs and assured that I would be contacted by this afternoon. Unfortunately I'm still waiting on empty promises. Kanti what do I need to do to get the assistance required. You guys are just happy that someone buys your bed, is not happy with it, reports it as per the correct channels, does what you have asked them to do but YOU don't take responsibility nor accountability! Wow.
NB
Nomcebo B's update24 Feb 2026, 18:15
Reviewer Update
Well, I did get a response and was told my matter would be investigated- on Friday morning. Monday, morning I did a follow-up and was told I would be given feedback later that day. No response. I then called again this morning and was told the investigation takes 48hrs and assured that I would be contacted by this afternoon. Unfortunately I'm still waiting on empty promises. Kanti what do I need to do to get the assistance required. You guys are just happy that someone buys your bed, is not happy with it, reports it as per the correct channels, does what you have asked them to do but YOU don't take responsibility nor accountability! Wow.