Restonic bed lack of after sales

We purchased a Shiraz bed in 2016, in the beginning of the year the base seemed to have collapsed on one side, we contacted dial a bed in the end of February 2020, we then were put in contact with the regional rep for restonic in our area, I think he’s name is Ursula? He was then going to replace our base for a fee of R750 by the beginning of March, of course this didn’t happen then lockdown came around, in June we followed up again with dial a bed who thought the situation had been sorted, the mattress at this point has also suffered damage, restonic had been contacted again to inform them the base and mattresses need to be replaced, was told again R750 for the base and R750 for the mattress, still no invoice is received for the payment to be done for the replacement. We then contacted Restonic Wednesday 9th September, spoke to the same rep who keeps claiming to contact us again yet he never does, he then wanted to know which bed we had so he could find a suitable replacement as the Shiraz is no longer in production yet still nothing 2 days later, absolutely shocking service from restonic, was supposed to be contacted by Koen also nothing, cannot believe the bad service we keep getting from Restonic, it they cannot replace the bed then please say so don’t keep telling us we going to be contacted yet nothing, to sleep so uncomfortable every night is becoming a nightmare, we are looking for a bed for our daughter will definitely not be a restonic and will never recommend a restonic bed to anyone