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angelique B
1 reviews | Active since Jan 2011
08 Mar 2023, 09:02
Restonic bed issues and Customer care manager not interested
Purchased a Restonic bed from Sleepmasters Woodmead then emailed them on the 6th of March to advise the bed is giving us issues and we not happy still no response from either parties, Now customer care manager Coen Myburgh at Restonic says I didnt purchase the bed from them i must contact Sleepmasters. He is Rude and so not helpful they should reconsider there Customer Care manager.
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Replies (3)0
Replies (3)
Restonic's replyOfficial
08 Mar 2023, 10:04Hi Angelique,
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that your complaint can be investigated. Have a great day. Kind Regards,Team Restonic
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that your complaint can be investigated. Have a great day. Kind Regards,Team Restonic
Restonic's reply08 Mar 2023, 10:04
Official
Hi Angelique,
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that your complaint can be investigated. Have a great day. Kind Regards,Team Restonic
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that your complaint can be investigated. Have a great day. Kind Regards,Team Restonic
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angelique B's updateReviewer Update
08 Mar 2023, 10:21I am still dealing with Coen that is not listening to anything I am saying. I was told that I purchased the bed from Sleepmasters so should email him the complaint number, not listening that no one at sleepmasters is getting back to me regarding my email. Please arrange to get my R7000 refunded ASAP. I want Coen's manager to contact me
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angelique B's update08 Mar 2023, 10:21
Reviewer Update
I am still dealing with Coen that is not listening to anything I am saying. I was told that I purchased the bed from Sleepmasters so should email him the complaint number, not listening that no one at sleepmasters is getting back to me regarding my email. Please arrange to get my R7000 refunded ASAP. I want Coen's manager to contact me
Restonic's replyOfficial
08 Mar 2023, 10:52Hi Angelique,
The information that is required forms part of an SLA agreement Restonic has with the retailer and falls within the industry norm.
Please forward as requested and we will assist with the utmost urgency.
Kind Regards,
Team Restonic
The information that is required forms part of an SLA agreement Restonic has with the retailer and falls within the industry norm.
Please forward as requested and we will assist with the utmost urgency.
Kind Regards,
Team Restonic
Restonic's reply08 Mar 2023, 10:52
Official
Hi Angelique,
The information that is required forms part of an SLA agreement Restonic has with the retailer and falls within the industry norm.
Please forward as requested and we will assist with the utmost urgency.
Kind Regards,
Team Restonic
The information that is required forms part of an SLA agreement Restonic has with the retailer and falls within the industry norm.
Please forward as requested and we will assist with the utmost urgency.
Kind Regards,
Team Restonic