Restonic bed

I bought a new restonic at House&Home on black Friday I reported to restonic that the bed was not in good shape, painful to sleep in because of the bed spring. They ask me to send all the details and pictures along with the proof of purchase of which I did and from that day, they never reply. I did the same last month I send email but they never reply. If they don't want to assist me I want my money back this bed feel like a rock.