Queen size Seattle bed

Nhleko Mahumani House number 212 Lulekani Zone B Phalaborwa ***7076 ***

12/03/2021

Bokang,Sleepmasters (Restonic) Phalaborwa 1390

Dear Sir/Madam

Re: Purchase of a Queen size Seattle bed.

In July 2018 I bought a Seattle queen size bed in Phalaborwa (Limpopo) via laybye. Unfortunately, upon 6 months of use I started experiencing problems with my bed where the matress started becoming skew and springs coming out of bed edges which ended up damaging my bedding and made me sleep uncontrollably. I went to complain to the manager and sales person by then which they told me they have lodged the complaint and will contact me soon for collection. Apparently they did not loadge any complaint they were just lying to me. I made several ups and downs following up but still got the same response "we will contact you soon".

I went again in January 2020 where I was told to send the photos to Sleepmasters Facebook page via inbox and they will work on it. For more than a year I did not get any response. I want to work from home for a year only to find the bed still there not collected and in the same bab state.

I wrote a complaint via email and also wrote a review via hello peter where I got contacted and told to send photos again. I sent photos with visible damage to my bed and skews but now I get another story. I'm told they will not take the bed because it's stained. My question is if I buy a kettle and it stops working I must not report it because it has water stains?. Why not deal with the issue instead of unreasonable responds.

I am so disappointed that a hige organization like sleepmasters is taking quality for granted. Customer satisfaction means nothing to you and you have no regards for clients. I complained within 6 months of purchase but I am getting stories from both store and customer service.

To resolve the problem, I would appreciate it if you could refund, repair or replace the bed. I've got all screenshots of complaints and photos sent to social media DM. I still have slips etc.

I am not happy with the service at all. and the fact that I was fooled instore and still getting stories from customer service proofs that you only care about money not service nor quality. I feel like the stuff is not trained enough to deal with customer complaints thus they have no regard for customers after purchase.

I look forward to your reply and a resolution to my problem and will wait until end of May before seeking help from Consumer Protection.

Yours sincerely

Nhleko