Proven that communication is not key here.

After trying to get hold of this company I finally got through to them via this platform. I was asked to send them pictures of the bed. After they supposedly couldn't open the attachments after 3 days, I was told that the exchange/refund could not be authorized due to the bed being in an UNSANITARY condition. Those words are enough to make any customer feel like they are worthless and dirty. The UNSANITARY conditions was TAMMY BRANDT is referring to is a few stains on the mattress. I was told due to the warranty card stating this. Ironically the warranty card states if no such thing. The bed was an issue from the beginning. Within the first 6 months the legs came off and the base tore. I informed the store of what happened and nothing came to it. The springs of the mattress you can feel and me rotating the mattress every month is not eve working. The mattress is sagging, but Restonic prides themselves with a 10 warranty and it seems the bed was made to last for only 10 months. The Customer care consultant was so blatant and her choice of words is very upsetting.