1 reviews | Active since Dec 2016
Poor Service & Poor Quality Beds
Bed was suppose to have 10 years warranty. Even due I have a mattress protector on my bed. Stains got on the bed. It's warm where I live and I do sweat as I am only human.
This is a reason for them not to replace a mattress as sweat is a reason for the bed springs to come out.
Poor service from Restonic and Mnr Brand Ambassador as he like to call himself.
Good Day Arthur,
Thank you for raising your complaint with us.
As discussed, I will have the representative of that area contact you as soon as possible to arrange an inspection to be done on your product.
This will assist us greatly in determining precisely what the fault is on your product and if the exchange can be done as per Restonic policy.
Please feel free to contact me if you have any other questions or concerns.
Kind Regards,
The Restonic Team
Good Day Arthur,
Thank you for raising your complaint with us.
As discussed, I will have the representative of that area contact you as soon as possible to arrange an inspection to be done on your product.
This will assist us greatly in determining precisely what the fault is on your product and if the exchange can be done as per Restonic policy.
Please feel free to contact me if you have any other questions or concerns.
Kind Regards,
The Restonic Team
Good Day Mr Klaasen,
Thank you for the information you gave us.
We will be in touch tomorrow morning 21-02-2018 first thing to discuss the inspectors findings.
Kind Regards,
The Restonic Team
Good Day Mr Klaasen,
Thank you for the information you gave us.
We will be in touch tomorrow morning 21-02-2018 first thing to discuss the inspectors findings.
Kind Regards,
The Restonic Team
Good Day Mr Klaasen,
Hope all is well.
After a lengthy discussion with the representative that inspected your product, it was found that the product was too badly stained and does not warrant and exchange as stated by our Guaranty and Warranty cards.
This document, that is placed in each and every product of Restonic, clearly states that “Restonic reserves the right to refuse services when upon inspection, the product is found to be dirty, stained, burnt, soiled, infested with insects or in an unsanitary condition”
Unfortunately this is as per Restonic policy.
I apologise that we are not able to assist in your complaint.
If there is anything else, please do not hesitate to contact us.
Kind Regards,
The Restonic Team
Good Day Mr Klaasen,
Hope all is well.
After a lengthy discussion with the representative that inspected your product, it was found that the product was too badly stained and does not warrant and exchange as stated by our Guaranty and Warranty cards.
This document, that is placed in each and every product of Restonic, clearly states that “Restonic reserves the right to refuse services when upon inspection, the product is found to be dirty, stained, burnt, soiled, infested with insects or in an unsanitary condition”
Unfortunately this is as per Restonic policy.
I apologise that we are not able to assist in your complaint.
If there is anything else, please do not hesitate to contact us.
Kind Regards,
The Restonic Team