Poor Service and Lack of Bed Quality

We bought a new bed in April 2025 and within two weeks the base was making noise and the mattress carved in. Each time you turn a bed makes so much noise and you can’t sleep comfortably. We contacted Russels in Bellville and they lodged a complaint with Restonic to have the matter checked. The agent called and requested that I sent pictures and videos via WhatsApp and this was done. Ever since sending those pictures there is no feedback or any form of communication. I’ve made several follow ups only to be met by silence. Your service sucks and the quality of your beds is pathetic. Imagine a bed with 10 year warranty only falling apart in less than two weeks!!