POOR SERVICE AND BAD PRODUCTS UNPROFESSIONAL STAFF

Bad service and poor quality bed and unprofessional consultant. I have purchased a Restonic Bali bed in 2022 and due to poor quality the bed was exchanged twice with a year.The current base set that I'm using the base started making noise when I turn and the mattress is getting hard cousing back pain and my shoulders are painful and my wife she's also experiencing the same problem.I logged a complaint and the response received from a unprofessional consultant Goliath telling me that it would be ridiculously to book the bed for warranty because the amount that I have to pay warranty amount of R4000 for them to repair the bed.The bed is having 10 years warranty as they have indicated and I really don't know the reason for me to pay such ridiculously amount.