Poor Service

I would like to bring to your attention an issue with the Restonic bed (Restonic Vegas 152cm) that I recently purchased from the House and Home store located in Richards Bay Boardwalk. Within a short period of less than a month after purchase, the base of the bed started making creaking sounds, causing discomfort.

In an attempt to address this matter, I followed the advice of the sales representative at the store who suggested that I take pictures of the bed and email them to ***. I was informed that this email address is designated for handling product-related concerns and that the matter would be escalated to Restonic promptly. I was also assured that I would receive a response within 72 hours.

Consequently, I sent an email with the relevant pictures detailing the issue on July 25th, 2023. However, as of the current date, I have yet to receive any response from Restonic regarding the matter.

I kindly request your assistance in resolving this matter promptly and look forward to your prompt attention to ensure that the concerns with the Restonic bed are adequately addressed. Your timely response and cooperation will be greatly appreciated.