Poor robbing business

I bought a bed in 31 December 2020, A year later the mattress was messed up,damaged .not even comfortable to sleep on. I went back to Lichtenburg branch in June 2022 to report .I was assisted by xolani who is no longer there.the complained dragged long with me having to go back and forth with the shop. In August was contactes by Bridgett and she just disappeared along the way.Eventually received a call from semone at restonic and she informed me that the store will contact me to exchange the bed. I received a call today and advised that they will exchange the bed at a warranty fee of R800. I mean for what. If the mattress was quality we would not even be here today. I payed for that bed and hardly 2 years it damages.its a no no no for me. I slept on reatonic for 10 years with put issues now sleep master is giving me hell. Even worse I have to pay for transportation again for the bed to return to the store. If this is how sleep master is making money.no your wrong shame. I need this mater sorted urgently. I have been patient for 6months going back and forth. Its either you want to help or not.