Poor manufacturing

Good day OK Management /Complaints department / Restonic Management

To whom it may concern

I purchased a bed from Lindile at your OK Greenacres branch in October.

Due to me getting married, I did not open the bed until this past weekend when I moved I to my own place.

U tried numerous times to contact the store telephonically, but it couldn't be constantly just rings and realized rings with no answer.

I contact Lindile but also no response until I decided to call him yesterday - 1 December as time is passing by.

I noticed upon opening the packaging, that there are quite a few defects in terms of stitching inperfections and there was a scuff mark on the bed.

I then recalled Lindile even mentioning to me it was the last one left as I have been waiting and waiting constantly calling to find out what's happening with my bed.

Hence that makes me ponder that it could have even been a demo that I was just given to keep me quiet.

The top layer as well felt very different to what I felt in store and that made me very weary even the height.

I do not feel happy with the fact that I am expected to accept a bed and even make use of a bed like that.

It's been standing as I want this matter sorted out please.

If I leave it like that, then I will definitely end up with problems going forward.

A bed is something ne purchases to make use for a long time, not a few days so I hope this matter is sorted our swiftly.

I have attached the pictures and look forward to a response.

I am willing to come in and select something different as soon as possible as I am off today so I'd like it resolved or a proper replacement.

After visiting OK and getting home I realized I cannot spend a lo her period sleeping on a matress on the floor.

It needs to be sorted.

I'll provide additional info once contacted