Poor customer service

i purchased a Restonic bed from dial a bed approx. 2 years ago. I have a problem with my bed and needed Restonic to check it and repair it. I was told by dial a bed staff/salesman that there would be a ticket logged with Restonic. It was 3 weekend later i then contacted the Sales person at dial a bed on Friday 8 April. he contacted Restonic and told them to contact me. He then called me back to inform me that someone from Restonic would contact me on that same day. it is now 4pm on Monday 11 April and i have still had no contact. I sent an online form submission regarding the issue and have had no reply.