1 reviews | Active since Feb 2024
POOR BED QUALITY
On the 31/07/2024 I ordered a 3/4 sleep master bed from Russells online as at the store near us they didn't have stock. The bed was delivered on the 05/08/2024. On the 27 /10/204 we have noticed that the bed is starting to sink on the one side. Same day send email to russells with few pictures. No one contacted me until I received a call last week Thursday 31/10/2024 from a lady by the name of Faith from restonic. I explained everything and she told me that, the pictures that I have send are not showing the whole bed because they want to see the sleep master logo. I did send her pictures on the WhatsApp that she send me. Never received any acknowledgement until on Monday 04/11/2024 when I called and ask her I'm still waiting for the feedback. She told me I must rotate the bed and she has send feedback to russells store. I told her that I don't believe she's telling me to rotate the bed while the bed was not yet 3 months. She told me me I must do as she's telling me. When I asked her why she didn't give me the feedback as she's the one who called me, the then said that, it doesn't matter who give me a feedback. Even when I told her that, I didn't receive any feedback from Russells. I them send Russells an email as I was requesting feedback from RESTONIC as by Faith telephone conversation with me. Didn't get a feedback, Tuesday send another email still no response. Yesterday I call russells call center and was told my complaint was rejected and when I ask what is the reason, I was told because I refused to rotate the bed. I told the lady I spoke too (Tshepang) I think, that, Faith told me that, she gave Russells feedback and no one from Russells contacted me nor send me the email/feedback that faith told me that she gave them.
I have send email to restonic and till today didn't receive any feedback. If the bed is starting to sink within 3 months how do they expect me to continue using it, by the time it reaches a year it will be BAD.
The service I received from both Restonic and Russell is very poor and I'm hoping I will get help here.
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. You will be contacted shortly so that your complaint can be investigated. Have a great day. Kind Regards,Team Restonic
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. You will be contacted shortly so that your complaint can be investigated. Have a great day. Kind Regards,Team Restonic
I'm doing a follow up regarding the Rey I received from you on 07th of November 2024 at around 14:01 stating that, I will be contacted shortly and no one contacted me even the emails I have send, I didn't received any feedback.
As Faith from restonic instructed me to rotate the bed, we did as per her instructions since Wednesday last week and today we're observing that, the bed is becoming worse. For your information the bed I'm complaining about it's a foam bed. I have 2 other foam beds that I have been using for over ten years and they're still in good condition. So I just want to find out what should I do, should my daughter continue to sleep on a sinking bed that is only 3 months and started sinking before 3 months? Please bear in mind that, this bed we bought it with the money that we're working very hard for.
I would appreciate if we get feedback because I have send normerous emails, calls and the only thing that I'm getting is poor customer service I'm getting from Russells and Restonic.
I HOPE I WILL BE ABLE TO GET FEEDBACK REGARDING A WAY FORWARD ON HOW TO RESOLVE THIS PROBLEM WITH YOUR PRODUCT.
REGARDS
Malebo Masekoameng
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I'm doing a follow up regarding the Rey I received from you on 07th of November 2024 at around 14:01 stating that, I will be contacted shortly and no one contacted me even the emails I have send, I didn't received any feedback.
As Faith from restonic instructed me to rotate the bed, we did as per her instructions since Wednesday last week and today we're observing that, the bed is becoming worse. For your information the bed I'm complaining about it's a foam bed. I have 2 other foam beds that I have been using for over ten years and they're still in good condition. So I just want to find out what should I do, should my daughter continue to sleep on a sinking bed that is only 3 months and started sinking before 3 months? Please bear in mind that, this bed we bought it with the money that we're working very hard for.
I would appreciate if we get feedback because I have send normerous emails, calls and the only thing that I'm getting is poor customer service I'm getting from Russells and Restonic.
I HOPE I WILL BE ABLE TO GET FEEDBACK REGARDING A WAY FORWARD ON HOW TO RESOLVE THIS PROBLEM WITH YOUR PRODUCT.
REGARDS
Malebo Masekoameng
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