Pay in or loose out

I bought a bed in Dec 16, in May 17 I had to complain about wires sticking out and the springs coming through a pillow top??The store I bought from helped how ever the supplier RESTONIC had such a bad attitude and blatantly told me that I opted for the cheaper (R8000.00) bed, and that they will not take responsibility if anything happens to the store exchanged bed in the future, so my warranty went out the door. Never once did they do any form of follow up and I just had to deal with the RUDE rep that washed her hands.