Pathetic quality and broken bed with no response from house and home or the manufacturer who were apparently notified

Good day, please be advised that I have purchased a bed on black Friday 2021 and I have been trying to complain to house and home for the past month and a half and I was called once to say the issue will be taken up with the bed manufacturer but till date I have not received any further feedback, at the moment I am sleeping on my couch because even sitting on that bed gives me a stabbing pain because the springs are sticking through the mattress and the mattress is completely broken along the sides of the bed. I have not been able to use the bed for the past month as I wake up in agony and suffer multiple sleepless nights. If I do not get a response from the manufacturer directly, I will be taking it to the media..