Misuse of a Mattress

Hi Ruwaal,

Thank you for your email.

I do not agree with you, as Anton from Third Generation, knows what happened.

Firstly get the facts before you can make an assumption.

We at first thought it was a mouse. Then we decided that we will rather approach Anton, for a new mattress and because there is nothing wrong with the mattress, we will rather sell the other spare base set and keep that one as it has a warranty of 20 years. Then I told Anton that what we were going to do was cut the bottom open and see if we could get the mouse out, then I would sow the bottom closed with a fishing gut. To our surprise there was no mouse. It is your factory fault the spring broke on the side of the mattress and that is why there is a hole in the mattress and the hole in the base.

Please send someone to come and see for themselves.

In future get your facts straight before telling me anything like that.

I await your urgent response!! You will replace it, please do not patronise me!!! Please, also in future do not tell me that I misuse anything if you do not have the facts!!!?????. I do not think Ruwaal is capable of doing his job. Please replace him immediately as he makes assumptions and to write a letter which he has no facts of like that to a consumer its unacceptable. Please Ruwaal, in future that is discriminating think before it will cost you thousands of rands. I will contact my lawyer & Advocate today!! I am furious you do not even know me, you do not know how I live in my house, you do not know my history nor my house, there is no mark like no mark on my mattress. I want this investigated!!