kB
katlego B
1 reviews | Active since Jul 2016
17 Feb 2021, 09:21
mattress damaged from factory warehouse
bought a bed from Restonic factory outlet and unfortunately 3 weeks later the mattress started to tear off and started showing its springs and when I enquired I was told that they are sold as is as there is no guarantee or warranties on products sold from factory and I was not aware cause if I was aware I would have saved enough money to get quality from the shop.
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Replies (4)0
Replies (4)
Restonic's replyOfficial
17 Feb 2021, 10:01Hi Katlego,
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that you complaint can be investigated. Have a great day Kind Regards,Team Restonic
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that you complaint can be investigated. Have a great day Kind Regards,Team Restonic
Restonic's reply17 Feb 2021, 10:01
Official
Hi Katlego,
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that you complaint can be investigated. Have a great day Kind Regards,Team Restonic
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that you complaint can be investigated. Have a great day Kind Regards,Team Restonic
kB
katlego B's updateReviewer Update
17 Feb 2021, 12:41I have been in contact with ***>; Coen Myburgh ***
and Connor advised me and Coen that unfortunately there is no exchange and no guarantee and warranty on the products bought from the factory I will attach the email received .
From: Connor Pattermann <***>
Sent: Thursday, 21 January 2021 09:23
To: Coen Myburgh <***>; Baas, Katlego <***>
Cc: Juanita <***>
Subject: RE: Customer Support - [External Email]
Good day Coen and Katlego,
This is correct. The Factory Outlet does not carry any Guarantee or Warranty and all products is sold as is. No exchanges or refunds.
Katlego you are more than welcome to come through and purchase a product again.
and Connor advised me and Coen that unfortunately there is no exchange and no guarantee and warranty on the products bought from the factory I will attach the email received .
From: Connor Pattermann <***>
Sent: Thursday, 21 January 2021 09:23
To: Coen Myburgh <***>; Baas, Katlego <***>
Cc: Juanita <***>
Subject: RE: Customer Support - [External Email]
Good day Coen and Katlego,
This is correct. The Factory Outlet does not carry any Guarantee or Warranty and all products is sold as is. No exchanges or refunds.
Katlego you are more than welcome to come through and purchase a product again.
kB
katlego B's update17 Feb 2021, 12:41
Reviewer Update
I have been in contact with ***>; Coen Myburgh ***
and Connor advised me and Coen that unfortunately there is no exchange and no guarantee and warranty on the products bought from the factory I will attach the email received .
From: Connor Pattermann <***>
Sent: Thursday, 21 January 2021 09:23
To: Coen Myburgh <***>; Baas, Katlego <***>
Cc: Juanita <***>
Subject: RE: Customer Support - [External Email]
Good day Coen and Katlego,
This is correct. The Factory Outlet does not carry any Guarantee or Warranty and all products is sold as is. No exchanges or refunds.
Katlego you are more than welcome to come through and purchase a product again.
and Connor advised me and Coen that unfortunately there is no exchange and no guarantee and warranty on the products bought from the factory I will attach the email received .
From: Connor Pattermann <***>
Sent: Thursday, 21 January 2021 09:23
To: Coen Myburgh <***>; Baas, Katlego <***>
Cc: Juanita <***>
Subject: RE: Customer Support - [External Email]
Good day Coen and Katlego,
This is correct. The Factory Outlet does not carry any Guarantee or Warranty and all products is sold as is. No exchanges or refunds.
Katlego you are more than welcome to come through and purchase a product again.
Restonic's replyOfficial
17 Feb 2021, 14:14Hi Katlego,
Please take note that everywhere in the Factory Outlet it is stated "Restonic products are sold as is with NO Guarantee and Warranty ". Your invoice of the purchased reject product has also been stamped with a NO Guarantee and Warranty stamp.
Hope this clarifies the issue.
Kind Regards,
Team Restonic
Please take note that everywhere in the Factory Outlet it is stated "Restonic products are sold as is with NO Guarantee and Warranty ". Your invoice of the purchased reject product has also been stamped with a NO Guarantee and Warranty stamp.
Hope this clarifies the issue.
Kind Regards,
Team Restonic
Restonic's reply17 Feb 2021, 14:14
Official
Hi Katlego,
Please take note that everywhere in the Factory Outlet it is stated "Restonic products are sold as is with NO Guarantee and Warranty ". Your invoice of the purchased reject product has also been stamped with a NO Guarantee and Warranty stamp.
Hope this clarifies the issue.
Kind Regards,
Team Restonic
Please take note that everywhere in the Factory Outlet it is stated "Restonic products are sold as is with NO Guarantee and Warranty ". Your invoice of the purchased reject product has also been stamped with a NO Guarantee and Warranty stamp.
Hope this clarifies the issue.
Kind Regards,
Team Restonic
kB
katlego B's updateReviewer Update
17 Feb 2021, 15:06I stated that the invoice I received was taken from the warehouse and no copy was given to me and if I had seen the sign I would acknowledge as I have said before
kB
katlego B's update17 Feb 2021, 15:06
Reviewer Update
I stated that the invoice I received was taken from the warehouse and no copy was given to me and if I had seen the sign I would acknowledge as I have said before