I am a very dissatisfied customer due to the poor service I’ve received.

I brought a bed at Sleepmaster and reported an issue because it was making strange noises.

Sleepmaster took a while to respond to my complaint. However, the store representative, Jay, stated that he had reported the matter to the warehouse and was surprised that they hadn’t contacted me.

Eventually, I was contacted by Restonic SA. They requested videos and pictures, which I sent to them on the 30th of April 2025.

They later advised that I would receive an in-store credit.

“Please note that your in-store credit was approved at a warranty fee charge of R1150. Please wait to hear from the shop or their warehouse. If they do not contact you within a week, please follow up with them.

Please note everything is complete, I am closing this chat. Thank you for contacting us.”

I waited for over two weeks with no contact from either the store or the warehouse.

Since the 14th of May, I have been trying to get assistance—until today. All I keep receiving is the same response: “Hi, Semone will be with you shortly.”

To this day, I’m still being told that Semone will get back to me, but nothing happens. All I’ve been asking for is a clear explanation on how this credit will work. Can I lay-by another bed using the credit? Will I receive the credit in cash? I just want clarity and a way forward.

I have honestly received poor customer service. I’m constantly forced to follow up, only to receive the same response: “Hi, Semone will be with you shortly.” But in the end, no one actually gets back to me.

This level of service is unacceptable and highly unprofessional from a business toward its customers.