Guarantee is all lies and falls adverti*****t to get customers

This company is the worst with their products. I bought a 152cm Magnolia base set size bed at Bradlows and I was then advised that there is a 2 year guarantee/warranty and I have made a complaint after 1 year that the bed is starting to make bumps and that it is starting to sag. I was told to send pictures by Bradlows in Markpark Vereeniging for them to submit claims and I advised them that on the pictures you cannot see it and you can see it with a naked eye. I was advised they deal with pictures and that once summited they will send out a rep to come and investigate. This was on the 26 October 2022. 25 November 2022 an agent by the name of Pinky from Bradlows Markpark told me to send pictures again which I did. The same agent asked for pictures again on the 1 December 2022 which I did send. On the 15th December I was told I need to send pictures again. This is the 4th time I sent pictures now I went to the store self and submitted pictures and I was told they are closed. I then requested feedback on the 27 February 2023 I requested feedback and there was no feedback. 3rd March 2023 I was requested to send bed tags which I did and received no feedback. Clearly it is a scheme to prolong the case for long so shop guarantee can expire so that they do not deal with their suppliers as guarantee is 2 years. They delayed so long over 6 month so that the guarantee can finish and it is no longer their baby to nurse. On the 5 June 2023 I went to Bradlows only to be advised that my claim for bed has been declined as they do not see any bed sagging which I advised that on the pictures you cannot see it. You can even start to feel the bed wires less than two years for a bed queen. No one has came through for investigation as each region has reps around. The quality of beds they are selling us are not as promised as this bed started wearing out less than a year. We buy products at big companies like Bradlows for guaranty and warranty to not have worries of buying goods from stores with no warranty in case the product does not work as promised from point of sale. Now that it comes to staying by their word I am not assisted and I was told they came to my house but then no one called me to arrange date of assessment nothing. So how do they come to your house without arranging for assessment. Who did they expect to find without communicating with me if they come to me? I am extremely disappointed in Bradlows and companies they use to sell products that does not last over a year. Me and my partner bought couches at the same store and it squeaks now and then and starting to form a shape and it is just slightly over 6 months. I do not understand why we pay so much money for products with no value and when you complain then nothing is even done by the store nor the store manager. All they say is contact ombudsman if you are not satisfied with the outcome but they were happy to take my money with smiles and open hands.