AR
Alvika R

1 reviews | Active since Feb 2022

17 Feb 2022, 22:01

Goodbye 8k, Welcome backpain and noisy springs. Totally disappointed!

My fiance and I purchased the Restonic Panama queen size bed on the 27th June 2021. After 2 and a half months of the purchase, upon every turn and movement the springs would make a sound. This was not the only problem, ever since.. sleeping on this mattress is torture for our backs every single night.. genuinely thought that restonic took pride in the quality of the products they produce. Totally disappointed!!! I don't know if restonic has lower range beds but if I knew I was paying R8000 for a bed that was about to give me years of backpain, I certainly would have never bought it.

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Replies (3)
Restonic
Restonic's reply18 Feb 2022, 08:09
Official
Hi Alvika,

Thank you for raising your service enquiry with us.
 
We apologize for the inconvenience this has caused.
 
An email will be sent to you shortly so that you complaint can be investigated.
 
Have a great day
 
Kind Regards,
Team Restonic 
AR
Alvika R's update03 Mar 2022, 21:29
Reviewer Update
Thank you to Coen Myburgh for reaching out to assist, the response received from restonic was quick and service efficient. The mattress was exchanged without any hassles and the new mattress provides a little more comfort.
Restonic
Restonic's reply04 Mar 2022, 07:33
Official
Hi Alvika,

That is great news.

Wishing you many nights of peaceful sleep,

Kind Regards,
Team Restonic