Faulty mattress

My wife bought a restonic bed from homechoice just before we finish paying it off the mattress was noisy not comfortable to sleep on i logged a query with Mushika she gave me a reff No ***2..then Zuleka authorized the pick up of this bed then we received the base in November 2022 then I pick up for the base was in January 2023 is now 4months still waiting for this query to be resolved I call but no one is willing to help with this query even regret in giving that base pick to them because now no one is helping me I am stuck with the useless Retonic mattress this is unacceptable Can any one look in to this I need it resolved Customer number *** E.s Sibande