NK
Nadia K
1 reviews | Active since Jan 2019
09 Dec 2021, 16:08
Do not buy Restonic bed.
Apparently when you buy a restonic bed there is no return due to comfort level . I bought a bed from house and home and the one I tested on the floor was the one I wanted and the one I got was way firmer and because I had layed on it for less then an hour house and home said that Restonic does not take returns. I am now stuck with a very firm back that could give me hip problems because I am pregnant and only allowed to lay on my side.
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Replies (3)0
Replies (3)Restonic's replyOfficial
09 Dec 2021, 16:32Hi Nadia,
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that you complaint can be investigated. Have a great day Kind Regards,Team Restonic
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that you complaint can be investigated. Have a great day Kind Regards,Team Restonic
Restonic's reply09 Dec 2021, 16:32
Official
Hi Nadia,
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that you complaint can be investigated. Have a great day Kind Regards,Team Restonic
Thank you for raising your service enquiry with us. We apologize for the inconvenience this has caused. An email will be sent to you shortly so that you complaint can be investigated. Have a great day Kind Regards,Team Restonic
NK
Nadia K's updateReviewer Update
17 Dec 2021, 08:36I received your email and because of good service from house and home my query was answered. I still however don't agree with your policy on returning a bed based on comfort level. In store testing of beds aren't accurate as to when you get the bed. So if by any chance the bed feels uncomfortable I believe it is a consumers right to be able to return that bed within a reasonable time frame and if it's still in the same condition as purchased. Thank you for your response tho.
NK
Nadia K's update17 Dec 2021, 08:36
Reviewer Update
I received your email and because of good service from house and home my query was answered. I still however don't agree with your policy on returning a bed based on comfort level. In store testing of beds aren't accurate as to when you get the bed. So if by any chance the bed feels uncomfortable I believe it is a consumers right to be able to return that bed within a reasonable time frame and if it's still in the same condition as purchased. Thank you for your response tho.
Restonic's replyOfficial
17 Dec 2021, 14:22Good Day Nadia,
We are happy to hear that you have assisted.
Have an amazing weekend.
Kind Regards,
Team Restonic
We are happy to hear that you have assisted.
Have an amazing weekend.
Kind Regards,
Team Restonic
Restonic's reply17 Dec 2021, 14:22
Official
Good Day Nadia,
We are happy to hear that you have assisted.
Have an amazing weekend.
Kind Regards,
Team Restonic
We are happy to hear that you have assisted.
Have an amazing weekend.
Kind Regards,
Team Restonic
