Dissatisfied Customer

I have received the worst customer service from Restonic, I reported the same faulty mattress twice to the same consultant Leticia, their turn around time for customer feedback is Putrid!!!! you constantly need to phone to find out what’s happening, and when you eventually get feedback they tell you to call the store where you purchased the bed. I’ve contacted them on the 11/03/204 with the same fault and to-date have not received any feedback. I’m dissatisfied with the quality of the bed I have purchased and would like someone to contact me urgently with the way forward.