Discomfort in your bed

I bought a Restonic Barbados bed in 2017 the bed was comfortable and was what I wanted,until recently where the springs started bending and coming out, I did my now in May 2021 warranty claim and payed the fee a new bed was delivered in June 2021, as I slept on the bed I notice it is very hard not comfortable at all as the previous one same brand and it is making my body sore,the springs are already making a noise, I'm disappointed with your bed this time around I'm not if when we claim on warranty we are given factory faults beds. I'm longing for my previous bed as it was soft and comfortable . This one is a disappointment from your brand as I trusted your brand