Customer service for who?

Bought a bed from Bradlows in December 2024, by March 2025 the bed was making so much noise. I reported this to bradlows and I was contacted by Restonic requesting for images of the bed, the excuse from Restonic was that it looks like there is a stain on the bed, I sent multiple pics and asked them to send an assessor till to date I am still sleeping on a king bed that makes a lot of noise as if I bought it by marabastaad. It would have even been better if I bought it by the streets unlike paying so much money for this s**** of a bed. The springs of the bed can be felt, the noise is so loud that time I weigh 70kg if I was big I’d understand, what’s the excuse then of such cheap labour while we pay a lot of money for these type of beds? So I guess the excuse is there is a stain that they see and we can’t see , why would I send pictures while I can see a stain with my naked eye, I’m not dumb. Then the customer service lady started screaming and telling me there was a stain until my husband asked that they send an assessor and if indeed they pick up a stain then we would know the cause of the noise, which would be the stain not cheap material.