Customer complain

Can you guys respect your customers Atleast by giving them good quality beds? I bought a bed 2months after the bed was making funny noises like it was bought 2years ago. I reported this matter and my exchange was approved but up until today I have not recieved my exchange. Been following up with Beares stores in Pongola and they keep telling me they have not received any new stock. I have sent an email no response.