Big ****

Good day; I bought this just 7 years ago also on Black Friday, at Tafelberg Furniture, the sales person showed us that this is a very good mattress guarantee and warranty for 20 years Good day, My name is Ron, and I jump all over to try and sort this out, I just keep bumping my head against a wall, everyone says they cant help. Good afternoon. Just about 7 years ago we bought a mattress from Tafelberg in Somerset-West.The name of the mattress is Perfekt Green Memory Pocket. Guarantee / warranty for 20 Years. The salesmen told Us this is very good, actually the best one you can buy. The invoice date was 2018/11/23 Acc no. C BUT00303. We started making a very funny noise everytime we turned around, I went to Tafelberg Furniture and asked if they had an invoice for me as I can't find my Invoice. The security at Tafelberg told me it is the base, and she put on the invoice that she sent in that the base is noisy to the mattress Company by the name of Restonic. Restonic contacted me on Whatsapp informing that the base is not under guarantee, therefore they can not assist me any further. I answer them back on Whatsapp informing them that it is not the base but the mattress, And I send them a video clip of the mattress of the base and do the same movement I did on the mattress, Dead quiet no sound whatsoever, I put the mattress back on and do the same movement again and there the loud noise is back. Restonic did not send any Rep to me, because they are JHB, and all calls and communication is on Whatsapp and email. Two days later Restonic called me, informing me that they have closed the file and are not going to proceed with the claim as the mattress is not HIGINICAL clean. We don't have kids or grandchildren and we are over 60 years old, we had a mattress cover on our beds and about 12 months ago, we removed the cover because the plastic part under the cover brittle up and had no purpose on the mattress. We planned to buy a new cover but never got to it. The small stains on it are very light and not that clear. I hope you can assist us on this matter, if not is it possible to forward it to the department that can assist us in this matter please. Regards Ron Butler