Bed of horrors

I bought a restonic bed at mattress warehouse cpt just before lock down started in 2020. Three months down the line, I started to feel the springs whilst sleeping and sent in my complaint.

At first I called restonic to check the legitimacy of the bed and got bad attitude from the lady who took my call. She said I must call mattress warehouse of which I did. After sending my complaint, I was told they don’t do bed warranties due to COVID and they will be in contact with me once they have policies in place. I’d like to say it’s been almost a year with a bed that feels like it’s 20 years old but only a year!!!!! What is the purpose of a warranty if it’s not met? I’m not happy with the service I received at all. Restonic and mattress warehouse disappointed me.